Hotels and hospitality
Connected systems from reservation to daily operations
A hotel relies on multiple systems working together throughout the guest journey. Reservations, reception, housekeeping, food and beverage, communications, connectivity and room access all affect operational efficiency and service quality.
Capita helps hotels plan and integrate these systems into a coordinated environment. We work with hotel owners, operators and project teams on new openings, system replacements, upgrades and integration requirements.
Relevant solutions
Technology within the operating context.
Requirements are assessed against the people, processes, physical environment and systems already in place.
- 01Property management
- 02Direct online booking
- 03Point-of-sale
- 04IP PBX and room telephony
- 05Guest and operational networks
- 06Wi-Fi infrastructure
- 07Card and room access
- 08AI-assisted operations
Relevant systems
A coordinated technical environment.
Solution selection and integration scope are defined according to the organisation’s actual operating requirement.
Property Management System
A central platform for managing hotel operations, including reservations, room inventory, guest profiles, front-office processes, housekeeping, billing and reporting.
↗02Online Booking System
A direct booking environment connected to the hotel’s website, rates, room availability, payments and confirmation workflows.
↗03Point-of-Sale System
Order processing, billing, payment and reporting for hospitality, food and beverage, retail and other service operations.
↗05Network Infrastructure
Stable, manageable wired and wireless connectivity planned around operational capacity, coverage and security requirements.
↗Project enquiry
Discuss technology for hotels & hospitality.
Share the operational requirement, project stage and systems involved. We will help determine the appropriate next step.
hello@capita.myDiscuss Your Requirements